CANCELLATION POLICY – JOCK STORAGE LTD

1. Cooling-Off Period (Online or Phone Bookings)

If you made your booking online, by phone, or via email, you are entitled to a 14-day cooling-off period under the Consumer Contracts Regulations 2013. During this period:

• You can cancel your booking for any reason.
• If you have not yet moved in, you will receive a full refund.
• If you have already taken possession of the container, charges may apply pro rata for the days used, and any remaining amount will be refunded.

To cancel during the cooling-off period, please notify us in writing by email to jamie@jockstorage.co.uk

2. Standard Notice Period (After Move-In)

After the cooling-off period, the following cancellation rules apply:

• You must give 14 or written notice of your intention to vacate your container.
• Notice can be given via email or written letter.
• The notice period starts from the date it is received by Jock Storage Ltd.

3. Early Termination

If you vacate your container without providing the required notice:

• You may be charged for the full notice period.
• Access to your container may be restricted if fees remain unpaid.
• Jock Storage Ltd reserves the right to withhold any refunds due until the container is vacated and left clean and undamaged.

4. Refunds

• Refunds for unused storage time (beyond the notice period) will be issued, provided the container is left in clean, empty condition and no damage or outstanding charges exist.
• Refunds are typically processed within 7–14 working days of contract termination.

 

5. Company Cancellation Rights

Jock Storage Ltd reserves the right to cancel any agreement:

• With 14 or days’ notice, for any reason.
• Immediately, in the event of non-payment, storage of prohibited items, or breach of terms and conditions.

6. Contact for Cancellations

All cancellations must be made in writing to:
📧 jamie@jockstorage.co.uk